Frequently Asked Questions

Do you have a question about your package? Please check our FAQ first, as it covers the most common inquiries. Can't find your answer? Feel free to contact us!

1. Where is my package?
After placing your order, it usually takes 1 to 3 business days for processing and 5 to 8 business days for delivery, provided that you ordered before 12:00 PM. If these timeframes are exceeded, please contact our customer service team.

2. Where can I find my tracking code (Track & Trace)?
Once your order has been shipped, you will automatically receive a tracking code by email. Check your spam folder, as our emails may sometimes end up there. Please note that it may take a short time for the tracking link to become active.

3. How can I track my order?
You can track your order using the tracking number sent by email. Enter it on our tracking page at Couwad.com/ParcelPanel to check the status of your delivery.

4. I am not satisfied with my package
Visit our page on the return and refund policy for instructions on how to return your package.

If you can't find the answer to your question, we are here to help! Contact us at:

E-mail : support@Couwad.com
Company Name: MEDIANEXT AD LIMITED
Address: 48 Lausanne Road, London, N8 0HN, United Kingdom

Customer service hours:

• Monday to Friday: 8:00 AM – 6:00 PM
• Saturday and Sunday: 10:00 AM – 4:00 PM

We aim to respond to your request within 24 to 48 hours.